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Retour

Not satisfied and you do not want the item? Then you have the right to return the items within 14 calendar days from the day following delivery.

What should you do?
To exercise the right of withdrawal, please notify us of your decision to return your item. You can do this via the following return channel:  https://babyphine.shipping-portal.com/rp/. Follow all steps until you receive a return. Attention! Returns are only possible within 14 days. After this period you can no longer request a return.

If the customer wishes to return his purchase, the customer will return the items in perfect condition (as delivered), with label and in the original packaging from baby'phine at the latest on the 14th day after receipt of the item. If your return is delivered later, it will be refused. Return at the customer's own risk and expense. The requested ticket, worth € 6.50 (Belgium) or € 8.50 (Netherlands), will therefore be deducted from the amount to be reimbursed.

Only if the reason for return lies with us because we sent you an incorrect or damaged item, the return costs are of course for us and it will be refunded.

The right of withdrawal does not apply to the following articles:

- Swimwear
- Items purchased at a discount
- Items that no longer bear the original labels
Items that are not in new condition, have been worn, show sweat stains, wear stains
- Items that are damaged
- Items that have been washed
- Personalized items

Once Baby'phine has received the product or products, we will proceed with a payment within the period of 14 calendar days. If you would like to exchange for a larger size of an item, you order the item online again, this to reduce the chance of your return arriving at us too intense. You will immediately receive a refund of your received item after receipt of your return.

Returns of course with a purchase that was made online. Items that can be bought that cannot be bought. The consumer cannot refund the financial intervention of baby'phine for reasons that are clearly stated in the general terms and conditions of the website and/or final requirements of the shop.

If you have any questions about returns, please contact us via email [email protected] You will receive an answer to your questions as soon as possible.

Yours sincerely,
Baby'phine
Vandaag besteld, morgen verstuurd!
Gratis verzending vanaf 75 euro
Veilig betalen
Wij zijn er voor u